Terms and conditions
TERMS AND CONDITIONS
These general conditions of sale are valid exclusively between the company ATELIER ITALIA SRLS hereinafter referred to as “ATELIER DU SAC” and any person who makes online purchases (hereinafter referred to as “CUSTOMER”) on the website www.atelierdusac.com (hereinafter “ SITE") and have as their object the regulation of the purchase of products and services, carried out remotely and made available by the site itself through the internet in compliance with Italian legislation. These conditions may be subject to changes and the date of their publication on the site is equivalent to the date of entry into force.
ATELIER DU SAC OF ATELIER DU SAC AND RELATED SERVICES ATELIER ITALIA SRLS
Via Papa Giovanni XXIII, 6
63835 Montappone (FM)
VAT number: 09505260969
OBJECT OF THE CONTRACT
With these general conditions of sale, ATELIER DU SAC sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the SITE. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at the address www.atelierdusac .com and the creation of a purchase order according to the procedure provided by the site itself.
The customer undertakes to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by ATELIER DU SAC and to accept them by placing a flag in the indicated box.
REGISTRATION
In order to use the Service or part of it, the CUSTOMER must register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accept the privacy policy and these general conditions. The CUSTOMER is responsible for safeguarding their access credentials.
PURCHASE PROCEDURE
Each order submitted constitutes an offer to purchase the products. Orders are subject to availability and discretionary acceptance of ATELIER DU SAC. The CUSTOMER must select the products and check out, after carefully checking and possibly modifying the information contained in the order summary. The order is placed through confirmation of the same and is subject to payment of the price, taxes and shipping and payment costs indicated in the order summary form.
The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract occurs when the Order Confirmation is sent by ATELIER DU SAC to the email address provided by the CUSTOMER. ATELIER DU SAC reserves the right not to confirm an order by communicating to the CUSTOMER within 20 days of purchase, to the email address associated with his purchase, the possible unavailability of one or more of the products purchased. In this case ATELIER DU SAC will refund the price and shipping costs incurred by the CUSTOMER.
PRODUCT AVAILABILITY
Product availability refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence of multiple users on the SITE, the products could be sold to other CUSTOMERS before the order is confirmed.
Even after sending the order confirmation email sent by ATELIER DU SAC, cases of partial or total unavailability of the goods may occur. In this case, the order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be immediately informed via e-mail.
If the CUSTOMER requests cancellation of the order, within 24 hours of purchasing the products, terminating the contract, ATELIER DU SAC will refund the amount paid within 2 days, from the day on which it became aware of the customer's decision to terminate the contract.
Prices, descriptions or availability of products displayed are subject to change without notice. The photos included are indicative and do not constitute a guarantee of the quality of the products.
EXECUTION OF THE ORDER
The Order is executed within the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the product ordered. ATELIER DU SAC cannot be held responsible for damages suffered by the CUSTOMER due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.
PRODUCT PRICES
All sales prices of the products indicated on the SITE are expressed in Euros and include VAT and all taxes. Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before making the payment. The CUSTOMER accepts the right of ATELIER DU SAC to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of creation of the order and indicated in the confirmation email sent by ATELIER DU SAC to the CUSTOMER.
PAYMENT METHODS
The CUSTOMER who has forwarded the order to ATELIER DU SAC will be able to pay the price of the Products and the related delivery costs online via Paypal on the SITE, by bank transfer or by cash on delivery (for Italy only).
PayPal/Credit Card
Once the order has been confirmed, the CUSTOMER will be redirected to the PayPal site where he can make the payment with his account or using a card, including a prepaid one, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.
Bank transfer
Once the order has been confirmed, the CUSTOMER must pay the total amount of the order by bank transfer to the following bank:
BCC RIPATRANSONE AND STOP
Fermo branch
Piazza Dante Alighieri, 21
63900 Fermo (FM)
IBAN: IT86H0876969450000070112608
BIC SWIFT: ICRAITRRLD0
Mark
Once the order has been confirmed, the CUSTOMER must make payment upon delivery of the goods to the address indicated by the user.
SHIPPING
In the following section, the Company L'ATELIER DU SAC ITALIA SRLS is hereinafter referred to as “ATELIER DU SAC” and any person who makes online purchases on the website www.atelierdusac.com (hereinafter “SITE”) is hereinafter referred to as “CUSTOMER ”. ATELIER DU SAC will only accept orders to be delivered in Italian territory and in the countries contained in the list below. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 15 days. from the date of receipt by the CUSTOMER of the order confirmation email sent by ATELIER DU SAC.
For each order placed on the SITE, ATELIER DU SAC issues the regular transport document for the goods shipped. The receipt is available and printable, after the order has been processed, in the "My orders" section of the CUSTOMER's "My online account" space. The document will contain the information provided by the CUSTOMER during the purchase procedure. After issuing the document, it will not be possible to make any changes to the data indicated in it.
Throughout Italy, shipping is free for orders over €150.00, for orders under €8.00. Shipping of orders to European Union countries is €18.00. In the Rest of the World it is equal to €15.00 for orders over €150.00, for orders under €30.00.
Any customs fees are the responsibility of the CUSTOMER.
Deliveries are made during normal working hours to the address indicated by the CUSTOMER and according to the methods specified in the order summary.
Upon delivery, the CUSTOMER must check the contents, specifying any anomalies on the delivery form.
In case of failure to collect within the deadline established by the carrier, the products will be returned to ATELIER DU SAC, which will refund the price of the products, but not the shipping cost. ATELIER DU SAC cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the CUSTOMER, for damage that may occur to the Products after delivery to the carrier or for delays in delivery attributable to it.
RIGHT OF WITHDRAWAL
In case of purchase of products or services on the SITE, the CUSTOMER has the right to withdraw from the contract without giving reasons, within 14 days. The withdrawal period expires 14 days after the day on which the CUSTOMER or a third party - other than the carrier and designated by the CUSTOMER - acquires physical possession of the goods. To exercise the right of withdrawal, the CUSTOMER is required to inform ATELIER DU SAC of the decision to withdraw via an explicit declaration sent to the contacts indicated.
EFFECTS OF WITHDRAWAL
If the CUSTOMER withdraws from this contract, all payments made to ATELIER DU SAC will be refunded, excluding delivery costs without undue delay and in any case no later than 14 days from the day on which ATELIER DU SAC is informed of the CUSTOMER's decision to withdraw from this contract. These refunds will be made using the same payment method used by the CUSTOMER for the initial transaction, unless THE CUSTOMER has expressly agreed otherwise; in any case THE CUSTOMER will not have to bear any costs as a consequence of this reimbursement. The refund may be suspended until the goods are received or until the CUSTOMER demonstrates that they have sent the goods back, whichever is earlier. The CUSTOMER is requested to return the goods and deliver them to ATELIER DU SAC without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the CUSTOMER sends back the goods before the 14 day period expires. The costs of returning the goods will be borne by the CUSTOMER. The CUSTOMER is responsible only for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
LIMITATIONS ON THE RIGHT OF WITHDRAWAL ON PRODUCTS
Damaged or used products, even partially, will not be replaced or refunded. The CUSTOMER must insert a copy of the delivery document received inside the packaging box. The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, risk deteriorating rapidly, are sealed and are not suitable for return for hygienic reasons or are connected to the protection of health and have been opened after delivery.
LEGISLATIVE REFERENCES
Legislative Decree 21/2014 - implementing Directive 2011/83/EU on consumer rights
WARRANTY
The CUSTOMER who purchases as a consumer has the right to guarantee on the products and services purchased within the limits of 24 months from purchase and under the conditions established by law, provided that ATELIER DU SAC is notified of the defects found, with the same methods envisaged for withdrawal, within 2 months of their discovery. To exercise the warranty right, the CUSTOMER is required to return the product following the instructions indicated in the appropriate section of the site or, failing that, by contacting ATELIER DU SAC.
THE SERVICE IS PROVIDED “AS IS”
The Service is provided by ATELIER DU SAC “as is”, without any express or implicit guarantee as to its accuracy or availability.
INTERRUPTION OF SERVICE
ATELIER DU SAC reserves the right to add, remove functions or features or suspend or completely interrupt the provision of the Service, either temporarily or permanently. In the event of permanent interruption, ATELIER DU SAC will act as possible to allow CUSTOMERS to withdraw their information hosted at ATELIER DU SAC.
RESALE OF THE SERVICE
CUSTOMERS are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of the site and its Services without express permission from ATELIER DU SAC, guaranteed directly or through a specific resale program.
INDEMNIFICATION
The CUSTOMER undertakes to keep ATELIER DU SAC (as well as any companies controlled or affiliated by it, its representatives, directors, agents, licensees, partners and employees) harmless from any obligation or liability, including any legal costs incurred to defend itself in court, which may arise due to damage caused to other Users or third parties, in relation to the contents uploaded online, to the violation of the terms of the law or the terms of these conditions of service.
ALLOWED USE
CUSTOMERS cannot:
- Reverse engineer, decompile, disassemble, modify or create derivative works based on the SITE or any portion thereof;
- Circumvent the computer systems used in the SITE or its licensors to protect the content accessible through it;
- Copy, store, modify, change, prepare derivative works of, or alter in any way any of the content provided on the SITE;
- Use any robot, spider, site search/retrieval application, or other automatic device, process or means to access, retrieve, scrape, or index any portion of the SITE or its contents;
- Rent, license or sub-license ATELIER DU SAC;
- Defame, abuse, harass, harass, threaten, or otherwise violate the rights (such as rights of privacy and publicity) of others;
- Disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
- Use the SITE in any other improper manner that violates these Terms.
PRIVACY POLICY
For information on the use of personal data, CUSTOMERS must refer to the SITE's privacy policy.
AGE REQUIREMENTS
CUSTOMERS declare that they are adults according to the legislation applicable to them. Under no circumstances may children under the age of 18 use the SITE.
LIMITATIONS OF LIABILITY
ATELIER DU SAC, within the limits of applicable law, is liable for damages of a contractual and non-contractual nature to CUSTOMERS or third parties exclusively when these constitute an immediate and direct consequence, due to fraud or gross negligence, of the SITE's activity.
The CUSTOMER expressly exonerates and releases ATELIER DU SAC from any liability, within the limits permitted by applicable legislation, in relation to any damages or claims of any type and kind of its own and/or third parties including direct, indirect, punitive, incidental, special damages , damages resulting from lost profits, lost revenues, loss of data or replacement costs arising from or in any way connected with this agreement. ATELIER DU SAC assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet network, in the event that it is unable to execute the order within the times established by the contract.
CHANGES TO THESE TERMS
ATELIER DU SAC reserves the right to make changes to these Terms at any time, giving notice to the CUSTOMER by publishing it on the site. The CUSTOMER who continues to use the SITE after the publication of the changes accepts the new Terms without reservation.
ASSIGNMENT OF THE CONTRACT
ATELIER DU SAC reserves the right to transfer, assign, dispose of by novation or subcontract all or some of the rights or obligations arising from these Terms, provided that the CUSTOMER's rights provided herein are not prejudiced.
The CUSTOMER may not assign or transfer in any way its rights or obligations under these Terms without the written authorization of ATELIER DU SAC.
COMMUNICATIONS
All communications relating to the SITE must be sent using the contact information indicated.
NULLITY
If any clause of these Terms is found to be invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected thereby and will remain effective.
APPLICABLE LAW AND JURISDICTION
These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to Italian law. The parties undertake to submit any dispute, within the limits of applicable legislation, to the jurisdiction of the Italian courts, with exclusive jurisdiction identified in the court of Milan, or in the court of residence or domicile of the consumer.
DEFINITIONS
SERVICE
The service offered by ATELIER DU SAC as described by these Terms and within the SITE.
CUSTOMER
The natural or legal person who uses the Service.
TERMS AND CONDITIONS (OR TERMS)
These general conditions of service, which constitute a legally binding agreement between the CUSTOMER and ATELIER DU SAC.
ORDER PROCESSING RECEIPT
Indicates the email that ATELIER DU SAC sends upon receipt of the order.
ORDER CONFIRMATION
Indicates the email that ATELIER DU SAC sends when the products are shipped to confirm the shipment of all or part of the purchased products.