RETURN POLICY
All purchases made on our website have a 14 days’ return policy: you can return items for any reason in the 14 days that follow the delivery. To return a product you have to send us a mail through the “contact us” section of this website, and then send it back to us within 14 days. The costs of the express courier for the return are not covered by our company. When returning an item please insert in the package a copy of the delivery note you have received; our customer care will help you to handle this process and will reply to any other question you might have.
RETURN LIMIT
Damaged products or used goods are not returnable nor refundable.
The return policy shall not be applied to goods made to specifications or clearly personalized.
REFUND POLICY
Once the item will be returned successfully Atelier du Sac will fully refund you, but the expenses for the delivery are not included. The refunded amount is credited back by using the original paying method, unless you expressly ask otherwise. Atelier du Sac will proceed with the refund once you show us a proof of the delivery or once the item will be returned successfully to us.